These Terms and Conditions set out the basis on which Man And A Van Belsize Park provides removal, transport, delivery, collection, and related support services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. If you are booking on behalf of another person or organisation, you confirm that you have authority to accept these terms for them.

These terms are intended to be fair, practical, and clear. They apply to domestic and commercial jobs unless a separate written agreement has been made. Nothing in these terms affects your statutory rights as a consumer. If any part of these terms conflicts with mandatory UK law, the law will take priority and the relevant clause will be interpreted accordingly.

In these terms, references to “we,” “us,” or “our” mean the service provider operating under the name Man And A Van Belsize Park. References to “you” or “your” mean the customer, client, or person requesting the service. A booking means an arrangement for us to attend at a specified time, with specified goods, labour, or transport requirements, whether booked online, by phone, by email, or by written confirmation.

All quotations are based on the information available at the time of pricing. Quotes may take into account access conditions, distance, number of items, floor level, parking arrangements, loading time, and any special handling required. If the information you provide is incomplete or inaccurate, we may adjust the quotation, amend the arrival time, or decline the job if it cannot safely be completed as originally described.

Booking Process

How bookings are made

A booking is only confirmed when we have accepted the job and provided confirmation in writing or through another clear record. A quote alone does not guarantee availability. We may request photographs, item lists, measurements, or additional details before confirming. For larger or more complex removals, we may also ask for a site description or access information so that the service can be planned properly.

It is your responsibility to provide accurate and complete information at the time of booking. This includes details of items to be moved, dismantling or reassembly needs, fragile goods, parking restrictions, lift access, and any likely delays. If the nature of the job changes after confirmation, we reserve the right to revise the price, alter the vehicle or crew size, or cancel the booking where the revised job is not suitable for the agreed arrangement.

We aim to arrive within the scheduled time window, but arrival times are estimates unless a specific guaranteed time has been agreed in writing. Delays may occur due to traffic, weather, prior jobs running over, parking restrictions, or events outside our reasonable control. Where possible, we will keep you informed of significant delays. You must ensure that someone authorised is present at the start of the service unless otherwise agreed.

Payments and Charges

Fees, deposits, and payment methods

Unless otherwise agreed in writing, payment is due in full on completion of the service. We may require a deposit or advance payment for certain bookings, particularly for larger jobs, short-notice arrangements, or services involving specialist equipment. Any deposit will be explained at the time of booking and may be non-refundable where work has been reserved specifically for you.

Our prices may be based on an hourly rate, fixed fee, or a combination of both. Additional charges may apply for waiting time, congestion delays caused by access problems, extra labour requested on the day, parking fees, tolls, ferry charges, disposal charges, or any other cost we reasonably incur in carrying out the service. Unless stated otherwise, all prices are exclusive of VAT where VAT is applicable.

Payment should be made using the methods we accept at the time of booking or completion. We may suspend or withhold further work until outstanding amounts are paid. If payment is not received by the due date, we reserve the right to charge reasonable recovery costs and interest in accordance with applicable UK law. Title to any goods we sell, if applicable, does not pass until full payment has been received.

Cancellations and Amendments

Your right to cancel

You may cancel or amend a booking by giving us notice as soon as possible. If you cancel in sufficient time, we may refund some or all of any advance payment depending on the work already carried out and any costs we have incurred. If a cancellation is made at short notice, we may retain part or all of the deposit, or charge a cancellation fee that reflects the loss of the reserved time slot and any preparation already completed.

If you cancel on the day of the booking, or if we attend and cannot complete the service because access is unavailable, the goods are not ready, or no authorised person is present, we may charge a call-out fee, waiting time, or the full booked amount where this is reasonable and permitted by law. If you need to change the time, address, or scope of the job, we will do our best to accommodate the request, but changes are subject to availability and may affect the price.

We may cancel or postpone a booking where there is a safety concern, illegal request, severe weather, vehicle breakdown, staffing issue, or any circumstance beyond our control that makes performance impossible or unreasonable. If we do so, we will offer a new date where possible or refund any advance payment for services not provided, unless the cancellation is due to your breach of these terms.

Service Standards and Customer Responsibilities

Access, readiness, and item condition

You must ensure that the premises, access routes, and items are ready for collection or delivery at the agreed time. This includes securing parking where necessary, obtaining building permission if required, arranging lift access, and informing us of any stairs, tight corners, low ceilings, or other obstacles. If access is restricted and extra time is required, additional charges may apply.

You are responsible for ensuring that items are suitable for transport and adequately packed unless we have agreed to pack them. We are not responsible for damage caused by inadequate packing, overfilled boxes, loose fittings, or hidden defects in furniture or appliances. Where we assist with lifting, loading, unloading, dismantling, or reassembly, you accept that reasonable care will be taken, but normal wear, minor marks, and pre-existing weakness may occur.

You should remove or secure personal data, valuables, cash, jewellery, and sensitive documents before the service begins. We do not inspect the contents of boxes unless required for safety or legal reasons. If you ask us to handle dangerous, prohibited, or undeclared items, we may refuse without liability and may report the matter where appropriate.

Waste Regulations and Disposal

Legal compliance for waste handling

Where our service includes the removal or disposal of waste, you agree that all waste must be described accurately and must be lawful to transport, store, and dispose of. We will only handle waste in accordance with applicable UK environmental and waste regulations, including duties relating to controlled waste, duty of care, and transfer documentation where required.

You must not present hazardous, toxic, explosive, infectious, asbestos-containing, or otherwise regulated waste unless we have expressly agreed in advance and are legally able to handle it. Examples of prohibited items may include chemicals, fuels, gas cylinders, medical waste, batteries in unsafe condition, solvents, and electrical items requiring specialist disposal. If such items are discovered unexpectedly, we may refuse collection, segregate the item, or arrange lawful alternative treatment at your cost.

Where a waste transfer note, description of waste, or proof of disposal route is required, you agree to provide any information reasonably needed to complete compliance obligations. If you ask us to dispose of items that remain your property until collected, you confirm that you have the authority to authorise disposal. Once lawful disposal has taken place, items cannot be recovered or claimed back.

Liability and Limitations

Our responsibility to you

We will carry out the service with reasonable care and skill. If we fail to do so, we may, at our option, re-perform the affected part of the service, offer a partial refund, or take another reasonable step to address the issue. This is subject to the nature of the problem and whether you have given us a fair opportunity to investigate and remedy it.

We are not liable for delays, losses, or failures caused by events outside our reasonable control, including severe weather, accidents, traffic disruption, police or authority intervention, road closures, labour disputes, or the acts or omissions of third parties. We are also not responsible for damage or loss caused by items being poorly packed, unstable, overweight, unfit for transport, or contrary to our instructions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim connected with a booking shall be limited to the total amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law.

Claims for loss or damage must be raised as soon as reasonably possible after the service, and in any event within a reasonable period. You should inspect goods promptly on completion and record any visible issue. We may require photographs, receipts, inventory details, or other evidence to assess a claim. We will not accept liability for indirect loss, loss of profit, loss of opportunity, or business interruption arising from domestic or commercial service use, to the extent permitted by law.

Insurance and Risk

Allocation of risk during the service

Risk in your goods remains with you unless and until ownership passes under a separate agreement or unless we have expressly agreed otherwise in writing. If we are asked to move high-value items, fragile items, antiques, electronics, or artwork, you should notify us in advance so that appropriate handling arrangements can be considered. Additional insurance may be advisable for items of exceptional value.

We may maintain public liability or other insurance cover appropriate to the nature of our business, but insurance is not a guarantee that all losses will be compensated. Cover is subject to policy terms, exclusions, and conditions. If a claim is made, you must cooperate fully, provide information promptly, and take reasonable steps to mitigate any loss or damage.

If we loan or supply equipment, containers, blankets, straps, or other materials, they remain our property unless we state otherwise. You must take reasonable care of any such items and return them if requested. You may be charged for loss, theft, or damage caused by misuse or negligence while they are in your possession.

Conduct, Safety, and Refusal of Service

Safe working conditions

We reserve the right to refuse or stop work if, in our reasonable opinion, conditions are unsafe, unlawful, abusive, or likely to cause damage. This includes violent behaviour, harassment, threats, intoxication, unsafe lifting conditions, infestation, structural hazards, or any situation that exposes our staff, contractors, the public, or your property to unreasonable risk. Where service is stopped for these reasons, charges may still apply for time already spent and costs already incurred.

You must ensure that children, pets, and bystanders are kept clear of loading and unloading areas. You should also disclose any known health, mobility, or access concerns that may affect the method of work. We may decline to move items that are excessively heavy, unsafe, or likely to cause damage unless a suitable method and sufficient labour are available.

Alcohol, drugs, verbal abuse, or aggressive conduct towards our personnel will not be tolerated. If our staff believe the environment is unsafe or the instructions are unlawful, they may suspend the service immediately. In such cases, you remain responsible for payment of any completed work and any reasonable fees arising from the aborted booking.

Data, Privacy, and Confidentiality

Information we use to provide the service

We may collect and use personal information to manage bookings, issue invoices, communicate about the service, and meet legal obligations. Any personal data will be handled in accordance with applicable UK data protection law. We will use reasonable safeguards to protect information and will only share it where needed to perform the service, comply with the law, or protect our legitimate interests.

Where we become aware of personal documents, files, or other confidential materials during the course of work, we will not knowingly read or disclose them unless required by law or necessary for the service. You should ensure that confidential materials are removed or secured before work begins. We are not responsible for the content, accuracy, or legality of materials stored or transported at your request.

General Provisions

Contract changes and interpretation

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or agreed in writing. No waiver of any term will be effective unless agreed by us in writing. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force.

The headings in this document are for convenience only and do not affect interpretation. Any reference to “including” means “including without limitation.” Where a term is expressed in the singular, it includes the plural and vice versa where the context permits. If there is any ambiguity, the interpretation that best preserves lawful and reasonable business operation will be preferred, provided this does not reduce your mandatory consumer protections.

Governing Law and Jurisdiction

Applicable law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, your mandatory consumer rights under local law are not affected where they apply. Any dispute shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless another forum is required by applicable law.

By confirming a booking with Man And A Van Belsize Park, you acknowledge that you have read, understood, and agreed to these terms. They are designed to ensure a transparent and professional service for both parties, covering booking, payment, cancellation, liability, waste compliance, and legal oversight in a clear and enforceable way.