Man and a Van Belsize Park Privacy Policy
This Privacy Policy explains how Man and a Van Belsize Park collects, uses, stores, and protects personal data of all customers and prospective customers in the Belsize Park area and surrounding locations. We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
By using our services, making an enquiry, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all interactions with Man and a Van Belsize Park, whether by phone, in person, or through any online enquiry forms or messaging services we may use.
Personal Data We Collect
We collect and process only the personal data that we need to deliver our services, manage our business, and comply with legal obligations. The categories of personal data we may collect include:
Identification and contact details, such as your name, address, collection and delivery addresses, and general location information needed to provide removal and transport services.
Communication details, such as your preferred contact methods and any information you provide when you contact us with enquiries, feedback, or requests.
Booking and service information, such as details about the items to be moved, dates and times of bookings, special instructions, access details, and related notes needed to carry out the service safely and efficiently.
Payment and billing information, such as billing address and payment confirmation details. We do not store full card details where a third party payment processor is used to handle transactions on our behalf.
Technical and usage information, where applicable, such as basic data generated when you interact with our website or online tools. This may include IP address, browser type, and information on how you use our online enquiry forms, where such data is required to ensure security and smooth operation of our services.
Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis to do so under data protection law. The lawful bases we rely upon include:
Performance of a contract. We process your personal data to provide you with the services you have requested, including handling enquiries, issuing quotes, confirming bookings, carrying out removals, and providing customer support related to your bookings.
Compliance with legal obligations. We may process and retain certain personal data in order to comply with tax, accounting, and other legal requirements, as well as to respond to lawful requests from regulatory or law enforcement authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, such as improving our services, maintaining accurate records, managing disputes, and ensuring the security of our operations. When relying on legitimate interests, we balance our interests against your rights and reasonable expectations.
Consent. In limited cases, we may rely on your explicit consent, for example where we choose to send you certain types of marketing messages that are not otherwise permitted under legitimate interests. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our man and van services, including processing enquiries, issuing quotes, arranging and completing moves, and communicating with you about your bookings.
To manage payments, invoicing, and accounting, including confirming that payments have been received, issuing receipts, and maintaining financial records.
To respond to your questions, feedback, and complaints, and to provide customer care both before and after your move.
To improve and develop our services, including reviewing service performance, enhancing operational efficiency, and training staff.
To maintain security and prevent fraud, including verifying identity where necessary and monitoring for unusual or potentially suspicious activity.
To comply with applicable laws and to establish, exercise, or defend legal claims, for example in the context of insurance claims, disputes, or regulatory investigations.
Data Retention
We keep your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we retain data will vary depending on the type of information and the reason for processing.
Core booking and service records, including basic contact details, address information, and service details, are typically retained for a reasonable period after the completion of your move to enable us to respond to any follow up queries, handle complaints, and meet legal and tax obligations.
Financial and invoicing records are retained for the period required by tax and accounting laws.
Where we rely on consent for processing, and you withdraw your consent, we will cease that processing and, where appropriate, delete or anonymise the relevant personal data, unless we are required to retain it for legal or regulatory reasons.
When data is no longer required, we will securely delete it or irreversibly anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your information with carefully selected third parties who act as data processors on our behalf or as separate data controllers, where this is necessary for the purposes set out in this Privacy Policy.
Categories of recipients may include:
Service providers and subcontractors who support the delivery of our man and van services, such as additional drivers or logistics partners, where they require access to address and contact details to carry out work on our behalf.
Payment processors and financial service providers who handle card transactions, payment confirmations, and related financial operations on our behalf.
Professional advisers, such as accountants, insurance providers, or legal advisers, where sharing is necessary to manage our business, obtain professional advice, or handle disputes and claims.
Regulatory, governmental, or law enforcement bodies, where we are legally required to disclose personal data, or where disclosure is necessary to protect our rights or the rights of others.
All processors who handle personal data on our behalf are required to use it only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
International Transfers
Our services are primarily provided within the local Belsize Park area and the United Kingdom. If we ever need to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data and your rights.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with information about how we use it.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format, and to transfer it to another controller where technically feasible.
Right to withdraw consent. Where we process your personal data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in the way we handle personal data, or in legal and regulatory requirements. Any updated version will apply from the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Man and a Van Belsize Park customers and prospective customers in the Belsize Park area and any surrounding locations we serve.
